Shipping policy

ORDER PROCESSING:

Please allow 1-3 business days for processing. Expect an email within 1-3 business days to let you know when your order is on the way. 

STORE PICKUP: 312 Walnut Street, Ravenswood WV, 26164

Orders online can be picked up at the store location noted above, or at the Ravenswood Plaza on Wednesdays and Sundays at 6pm. An email will be sent to you when your order is ready for pickup. 

LOCAL DELIVERY: 

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within a 6-mile radius of the store if a minimum of a $25 order has been placed. Crafty Queens Co will deliver up to a 15-mile radius of the store if a minimum of a $25 order has been placed, and this will include a $5 delivery fee. 

If the local delivery option does not show up during checkout, your order is not eligible for local delivery. 

Orders placed for local delivery will be delivered within 1-3 business days. 

When your order is ready for delivery, you will receive an email with real-time tracking information. 

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates- Shipping charges for your order will be calculated and displayed at checkout. 

REFUNDS, RETURNS, AND EXCHANGES:

We do not accept returns of our products. 

In the event that your order arrives damaged in any way, please email us as soon as possible at craftyqueensco2@gmail.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, please don't hesitate to contact us at craftyqueensco2@gmail.com